Frequently Asked Questions
Orders & Payment
Q: How long does order processing take?
A: We process all orders within 48 hours after payment is successfully confirmed (business days).
Q: What payment methods are accepted?
A: We accept the major payment methods displayed at checkout.
Shipping & Delivery
Q: Which countries do you ship to?
A: We currently ship to the United States and Europe.
Q: What is the estimated delivery time?
A: After your order is shipped, estimated delivery time is 14–20 days. Tracking information will be provided by email.
Q: How can I track my package?
A: Use the tracking number from your shipping confirmation email on 17track.net/en.
Returns & Refunds
Q: What is your return window?
A: You may request a return within 30 days of the delivery date. Please see our full Returns & Refunds Policy for eligibility details and the return process.
Q: Who pays for return shipping?
A: If the return is due to our error (wrong, damaged, or defective item), we cover the return shipping. For other eligible returns, the customer is responsible for return shipping costs.
Products
Q: Are the products new?
A: Yes, all products sold on Homelvra are new and obtained through legitimate supply channels.
Customer Support
Q: What are your customer service hours?
A: Weekdays from 9:00 AM to 6:00 PM. You can email us at any time at support@homelvra.com and we will respond during business hours.
If your question is not answered here, please contact us directly at support@homelvra.com — we are happy to help.